Terms of Service

1. Your account

You must give accurate details when you sign up and keep your login details safe. You are responsible for what your staff do under your account, and for setting their roles and property access correctly.

2. Free trial

Your first property can be used free for 30 days. At the end of the trial you can choose a paid plan. If you do not, the account is paused and your data remains available for export for a reasonable period.

3. Plans and billing

• Plans are priced per listed bed per month, billed monthly in advance in US dollars, plus applicable taxes.
• Bed counts are taken from the Room Board. Beds blocked for maintenance are not billed.
• Plan changes apply from the next billing month.
• Payment partner fees for tenant rent payments are charged by those partners and are separate from your plan.

4. Rent and money

Rent, deposits and other tenant payments are processed by licensed payment partners and settle to the account you connect. We do not hold tenant money. You are responsible for the rents, deposits, late fees and refunds you set and for any taxes on your income.

5. Tenants and agreements

• You must have a lawful basis and, where required, consent to add tenant data and collect ID documents.
• Agreement templates provided in the platform are a starting point. You must check them against local rental rules. You decide the final terms.
• You are responsible for police verification and any registration your city or state requires.

6. AI Caretaker and suggestions

AI Caretaker answers from the rules, menus and room data you provide, and hands questions it cannot answer to your managers. You are responsible for keeping that information accurate. Vacancy forecasts and rent suggestions are suggestions only. You set the final rent and make all tenant decisions.

7. Fair use

You agree not to:

• Use the platform to discriminate against tenants based on religion, caste, community, gender or similar personal details
• Send messages to tenants that are abusive, misleading or unrelated to their stay
• Upload data you have no right to use, or attempt to access another operator's data
• Disrupt, reverse engineer or overload the service

8. Your data

You own the data you and your tenants add. We use it only to provide the service as described in the Privacy Policy. You can export it at any time.

9. Availability

We work to keep the platform available at all times and give notice of planned maintenance where we can. Messaging channels such as WhatsApp and payment partners are run by third parties, and their outages are outside our control.

10. Suspension and closing an account

You can close your account at any time from settings. We may suspend an account for unpaid fees or serious breaches of these terms, after notice where possible. After closure, data is deleted according to the Privacy Policy.

11. Liability

The platform is provided to help you run your properties. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for indirect losses, lost rent, or decisions made using suggestions from the platform.

12. Changes to these terms

If we make material changes, we will tell account owners by email or in the app before the changes take effect.

13. Governing law

These terms are governed by the laws of India, and Indian courts have jurisdiction over disputes.

Questions

Write to us through the Warden's Desk.