Privacy Policy

Who this policy covers

The platform is used by operators of PGs, hostels, co-living spaces and rental buildings ("operators"). Operators add their tenants, staff and, where relevant, property owners. For tenant data, the operator decides what is collected and why, and we process it on the operator's behalf. For operator account data and website enquiries, we decide how it is used, as described here.

Data we handle

Operator and staff accounts

• Name, work email, business name, city, number of properties and beds
• Login activity, roles and permissions
• Billing details for your plan

Tenant data, added by operators

• Name, contact details, room and bed, move-in and notice dates
• ID documents and photos uploaded during onboarding, with the tenant's consent
• Signed rental agreements, rent invoices, payment status, deposits and refunds
• Maintenance tickets, meal opt-ins and messages with AI Caretaker
• Guardian details, where an operator collects them for student tenants

Owner data

• Owner name, contact details, payout bank details and statements, for operators who manage properties for others

Website forms

• Details you submit on the sign-up or contact forms, used to create your account or reply to you

How data is used

• To run the modules an operator switches on: Room Board, Rent Collector, Tenant Onboarding, Fix-It Tickets, Mess Manager, Owner Payouts and Occupancy Insights
• To let AI Caretaker answer tenant questions from the property's own rules, menus and room data
• To send invoices, receipts, reminders and notices by WhatsApp, app notification or email
• To produce occupancy forecasts and rent suggestions for the operator's own properties
• To keep the service secure, prevent misuse and meet legal obligations

What AI Caretaker does not use

Room suggestions and enquiry replies use only budget, dates, location and room type. They never use religion, caste, community or similar personal details. AI Caretaker answers from the property's own rules and passes anything it cannot answer to a manager. Tenant data from one operator is never used to answer questions for another operator.

ID documents

ID documents are collected only with the tenant's consent, encrypted in storage and in transit, and visible only to staff the operator has authorised. They are not used for any purpose other than the operator's tenant verification.

Payments

Rent payments are processed by licensed payment partners and settle to the operator's or owner's account. We do not store full card numbers or UPI PINs. We receive payment status so invoices and the Room Board stay accurate.

Sharing

Tenant data is never sold. We share data only with:

• Licensed payment partners, to process rent and deposits
• Messaging providers, to deliver WhatsApp, SMS and email messages
• Cloud hosting and e-signature providers that help run the service, under written data protection terms
• Authorities, where the law requires it

Retention and deletion

Tenant data is deleted after move-out according to the retention setting the operator chooses, except records that must be kept longer by law, such as financial records. Operators can export their data at any time and can ask us to delete their account.

Security

Data is encrypted in transit and at rest. Access is limited by role, so wardens see only their buildings and owners see only their own statements. Staff access to production data is logged and restricted.

Your choices and rights

• Tenants can ask their operator to see, correct or delete their data. We help operators respond.
• Operators can access, correct, export or delete their account data from settings or by contacting us.
• You can withdraw consent for optional processing, such as marketing emails, at any time.

Cookies

This website uses only the cookies needed to keep forms secure, such as the session used for the sign-up and contact form check. We do not use advertising cookies.

Contact

For privacy questions or requests, write to us through the Warden's Desk.