Refund Policy
This policy covers refunds for platform subscription fees paid by operators. It does not cover rent or deposits paid by tenants to operators.
Free trial first
Your first property is free for 30 days with every module switched on, so you can try the platform on real rooms and tenants before paying anything.
Monthly plans
- Plans are billed monthly in advance. You can cancel at any time, and the cancellation takes effect at the end of the current billing month.
- If you cancel within 7 days of your first paid billing date, you can ask for a full refund of that first payment.
- Partial months after that are not refunded, but you keep access until the month ends.
Bed count corrections
If you were billed for beds that were removed from the Room Board or blocked for maintenance before the billing date, we will credit the difference to your next invoice, or refund it if you are closing your account.
Service problems
If a fault on our side stopped you from using a core module, such as Rent Collector or Room Board, for an extended period, write to us. We will review it and offer a credit or refund in proportion to the disruption.
Whole Block plans
Refund terms for custom Whole Block plans follow the order form agreed with you.
Tenant rent and deposits
Rent, deposits and other payments made by tenants go to the operator or owner, not to us. Deposit refunds and rent disputes are handled by the operator under their agreement with the tenant. The platform keeps the records that help both sides settle them.
How to ask for a refund
Send a request through the Warden's Desk with your account email and the invoice in question. Approved refunds go back to the original payment method, usually within 7 to 10 working days.